Operations

Traditional mental health intake often means long waits. Vincci Tang and Dr. Phil Klassen of the Davies Award-winning Ontario Shores Centre for Mental Health Services discuss how AI-assisted triage can guide patients to the appropriate care faster.

Hal Wolf, HIMSS CEO, and Dr. Mehmet Oz, CMS administrator, talk about how using digital tools, including AI agents, can help Americans manage their own care and stay healthier longer, potentially unlocking massive economic gains.

HL7's Da Vinci Project is using the FHIR standard to create an open-source data implementation exchange guide that will help payers and providers share price estimates, according to Point-of-Care Partners' Vanessa Candelora.

Kaiser Permanente's Surya Shenoy and Jerri Westphal say that intelligent AI agents can help provide patient education and post-discharge support, but stress that nurses must guide content creation to avoid misinformation.

Anne Snowdon, HIMSS' chief scientific research officer, cautions that AI tools won't improve operations or care delivery unless the technology fits into existing workflows; clinicians and staff must also be trained in their use.

At HIMSS26, keynote speaker and former president of Tesla Jon McNeill shared the framework Tesla used when first developing the car company and how those lessons can be used in healthcare.

General Catalyst's Dr. Stephen Klasko says he's launched a medical education program that integrates AI and data literacy and chooses students based on communication skills, empathy and cultural competence rather than test scores.

During a discussion at HIMSS26, panelists described the collaborative approach to designing healthcare spaces with real impact.

Cory Warner, Uber Health's global head of growth and operations, joined MobiHealthNews to discuss a new tool that lets health systems and payers set parameters for self-booked rides.

At Akron Children's Hospital, Dr. Peggy Allen says clinicians leverage technology such as smartphones, ambient listening AI and smart medication-dosing tools within EHRs to provide personalized care and build trust with patients.